This is just a note to thank, shout out, and totally pour praise all over the Goodyear service center off 35E and Pilot Knob (a real road), which is the most gracious, friendly, helpful place I have done business with in quite some time. They are always cool, always easy to deal with, and always a relief to get in touch with in a bad situation. This morning, my hood decided to stop closing -- again -- after the dealer replaced the latch this summer (grrrrrr . . . ), and when I stopped into Jim's place, they just sent a guy out who fiddled with the latch until it shut, and then they sent me on my way so I could get to work on time. Wouldn't let me even give the guy a couple of bucks. It's the way customer service ought to be, folks. Five minutes of their time is worth my overwhelming gratitude, and given that I am always ready to gripe over bad service, I wanted to give big thumbs-up to the great service I get there. They rock.